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Shipping Policy


The Home Accents SHIPS FREE within the continental United States with no sale tax. (In VT, NH, NY, MA, RI, CT, PA, NJ, MD, DE, DC, OH, IN, WV, VA, KY, TN, NC, SC, GA, FL we deliver the product with the help of our partners)

We offer professional delivery and installation services at a low delivery fee which includes handling and installation of the merchandise at customers home.


free shipping usa

Delivery within 2 to 5 days

Delivery within 3 to 10 business days

Delivery within 5 to 14 business days


MORE DETAILS ABOUT SHIPPING


For the customers of continental United States, except for NYC and parts of NJ, CT, PA, a curbside delivery (Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway.

This service does not include set up or assembly of items or removal of packaging materials.

- Your item will be shipped to a local delivery terminal.

- The delivery terminal will call you when your item arrives to schedule a delivery appointment.

- Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window.

- Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.

- Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt.
Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.

- A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.

Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery.


For all states no sale tax, (except NYC - 8.875% tax).


Your order will be delivered via one of the following shipping companies: UPS Ground, UPS Freight, FedEx, USPS or other Common Carriers.


 

We also offer Free White Glove Delivery Service and Free Installation in the NYC and NJ Area - we can deliver your product to your home, install it and take away all the boxes, if your order is over $2500. The store does not collect sales tax out of New York state.


If you are not completely satisfied with ordered item, you have 10 days to return it in new condition and original packaging. You, the customer, are responsible for the return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (shipping not included) less a 20% re-stocking fee. Your credit will be processed within 1 week.
It is important that you inspect the furniture for damages upon delivery; if an item is found defective, we will repair or replace it at no cost to you.


Whether you are interested in our products, thinking about buying, or just want to talk about your current order with us, our team is available to you.
Give us a call! Our Customer Service is available at (212) 381 4499 from 11 a.m. to 7 p.m. PST on weekdays and 11 a.m. to 6 p.m. PST on Saturdays and Sundays.

 

 

 

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